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info@halakart.ca
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Halalkart Return & Exchange Policy

Your satisfaction is our priority. Please read our policies carefully.

Halalkart Return Policy

Different return policies apply based on product categories. Please check below.

Perishable Items

Meat, Poultry, Seafood, Fruits & Vegetables

  • Returns/Exchanges: Not accepted
  • If items are damaged during delivery, inform the delivery driver immediately
  • Halalkart will verify and refund the cost—no physical return required
Packaged & Non-Perishable

Food Items

  • Returns/Exchanges: Accepted if damaged, expired, or not as described
  • Report within 1 day of delivery with photos
  • After verification, refund or replacement provided
Clothing & Apparel
  • Returns/Exchanges: Within 7 days of delivery
  • Product must be unused, tags intact, not washed
  • Wrong size, color, or defective items qualify
  • Exchange available for size/color replacement
  • Customer pays return shipping unless Halalkart/seller error
Household & Kitchen
  • Returns/Exchanges: Within 7 days
  • Items must be unused in original packaging
  • Damaged or defective items can be returned for refund/exchange
Beauty & Personal Care
  • Returns/Exchanges: Only for damaged/defective items
  • Opened products cannot be returned due to hygiene reasons
Accessories & Miscellaneous
  • Returns/Exchanges: Within 7 days
  • Items must be unused in original packaging
  • Refund or replacement after verification

Customer Return & Exchange Process

1. Initiate Return/Exchange

Contact Halalkart support via website, app, or email. Provide order details, reason, and photos if applicable. Request within 14 days for non-perishable items.

2. Approval & Instructions

Halalkart verifies requests based on product category and condition. Once approved, receive return/exchange instructions including pickup or drop-off details.

3. Return Shipping / Pickup

Ship product back or schedule pickup if available. Shipping costs may be borne by customer unless issue is Halalkart/seller error.

4. Inspection & Refund/Exchange

Returned items are inspected. Once verified, refund processed or replacement shipped. Refunds completed within 5–7 business days.

Important Note for Perishable Items

Inform the delivery driver immediately if damaged. Halalkart will verify and refund—no physical return required. For perishable items, timely notification is crucial for claim processing.

Contact Customer Service
About Halalkart

Frequently Asked Questions

Refunds are processed within 5–7 business days after we receive and inspect your returned items. The exact timing may vary based on your payment method and financial institution.
Inform the delivery driver immediately. Do not accept damaged perishable items. Take photos if possible and contact our customer service within 24 hours. We'll verify and refund the cost—no physical return required.
Return shipping is free if the return is due to Halalkart or seller error (wrong item, damaged product, etc.). For other returns, customers are responsible for return shipping costs. We provide prepaid return labels for eligible cases.
Yes, exchanges are available for eligible items. For clothing & apparel, you can exchange for different sizes or colors. For other products, exchanges are available if the item is defective or not as described. Contact customer service to initiate an exchange.
The following items cannot be returned:
  • Perishable food items (unless damaged upon delivery)
  • Opened beauty & personal care products
  • Items not in original condition (used, washed, damaged by customer)
  • Items without original packaging and tags
  • Digital products and gift cards